Registered Office:

Synergy Automotive Limited
Century House
29 Clarendon Road
Leeds
LS2 9PG

Head Office Address:

Synergy Automotive Limited
I2A Hornbeam Park Oval
Hornbeam Park
Harrogate
HG2 8RB

Synergy Automotive Limited is a Registered Company in England – Company No 6015644

Vat Registration No 897 7937 28

Data Protection No Z9922966

FCA FRN 660618

 


 

INFORMATION NOTICE

 

By signing our contract or accepting our terms of business by text you agree for Synergy Automotive to start sourcing a vehicle for you immediately.

We are Synergy Automotive Ltd and our registered office is Synergy Automotive Limited, Century House, 29 Clarendon Road, Leeds, LS2 9PG.  Our trading address is Synergy Automotive Limited, I2A Hornbeam Park Oval, Harrogate HG2 8RB.

We are authorised and regulated by the Financial Conduct Authority. Registered No:  660618

We are a credit broker of vehicle finance; we are not a funder or lender.

We may charge a Vehicle Sourcing Fee of £150+ VAT for our Brokering Services. This payment is required to be made by credit or debit card via your Account Manager, or by bank transfer.  

We will charge a cancellation fee as set out in our Terms and Conditions for services already provided. 

If you have a regulated agreement and choose to cancel your vehicle order, you will be liable for the costs of any service delivered which will be equal to one month’s rental (+VAT) of the vehicle ordered, and in addition our vehicle sourcing charge is non-refundable if you choose to cancel your order for any reason at any time. If you have a non-regulated agreement, you will be liable for the costs of any service delivered which will be equal to three months’ rental (+VAT) of the vehicle ordered, and in addition our vehicle sourcing charge is non-refundable if you choose to cancel your order for any reason at any time. Please refer to our full terms and conditions.  If your finance application is not approved, we’ll refund the Vehicle Sourcing Charge and any applicable holding deposit paid and there will be no further cost to you.

Please note, cancellation charges may also apply to your finance agreement. Please ensure that you read and understand the terms and conditions of your finance agreement.  If you are unsure or require any help with the terms and conditions relating to this order, please contact your Synergy Automotive Account Manager. 

By signing our order, you confirm that you have understood and have acknowledged the above and that you have read the terms and conditions, and that you are happy to proceed with the order.  You understand that any delays in receiving confirmation may impact on the rates quoted. 

 


Initial Disclosure Document

Synergy Automotive Limited is authorised and regulated by the Financial Conduct Authority (FCA), registered number 660618.  You can check this on the Financial Conduct Authority Register by visiting the FCA website at www.fca.org.uk or by calling 0800 111 6768.  Our permitted business is credit brokerage, debt counselling and debt adjusting.   

Key Facts for Businesses

There are various finance leasing options available to businesses, including corporations, SMEs, public sector organisations, sole traders and limited companies.  These include:

Business Contract Hire (BCH)

Business Contract Purchase (BCP)

Business Finance Lease

Business Lease Purchase

Below are the key facts and considerations you should take into account when considering these financial products for your business.

Business Contract Hire (BCH)

Business Contract Hire (BCH) is suitable for sole traders, partnerships, PLCs and limited companies.  VAT registered companies can claim back 50% of the VAT on the cost of leasing the vehicle.  The vehicle appears 'off the balance sheet' as it remains the property of the leasing provider.  The Road Fund License is included within the cost of the monthly payments and once the term of the agreement ends the vehicle is simply returned to the leasing provider.

Advantages of Business Contract Hire (BCH):

  • The finance provider remains the owner of the vehicle, removing the risk of depreciation and disposal costs
  • VAT registered businesses can claim back 50% of the VAT
  • Fixed monthly rentals for the term of the lease
  • Low initial payment
  • Flexible options to meet your budget and driving requirements
  • Maintenance packages with monthly payments spread the cost of servicing and repairs
  • Road tax is included in the monthly costs
  • Manufacturers’ warranties apply

 Considerations of Business Contract Hire (BCH):

  • The vehicle must be maintained in accordance with the manufacturers’ requirements
  • At the end of the term, the vehicle must be returned in line with the lease company’s Fair Wear and Tear policy
  • If you exceed the agreed mileage, a charge will apply
  • There is no option to purchase the vehicle, it must be returned
  • It is your responsibility to insure the car with fully comprehensive cover
  • It can be expensive to terminate your contract early

Business Contract Purchase (BCP)

Business Contract Purchase (BCP) is suitable for VAT registered businesses.  An initial deposit is required along with the monthly payments and, at the end of the agreement, the organisation has the option to purchase the vehicle through a balloon payment, the cost of which is agreed at the start of the contract.  In some instances, it may also be possible to extend the term of the agreement.

Advantages of Business Contract Purchase (BCP):

  • Great for businesses wanting the option to purchase the vehicle
  • The value of the vehicle can be put against taxable profits
  • Fixed monthly payments for the term of the agreement
  • Low initial payment
  • A flexible option to meet your budget and driving requirements
  • There is no VAT to pay on monthly finance payments, but VAT is applicable on any maintenance plans taken out
  • The balloon payment is agreed at the start of the lease, meaning there is no risk of negative equity (providing mileage is not exceeded and the vehicle meets fair wear and tear guidelines)
  • Individuals have the option to either keep the vehicle or hand it back at the end of the contract
  • Road tax is included for the first year of the agreement
  • At the end of the lease, it may be possible to finance the balloon payment in monthly instalments, subject to credit acceptance
  • At the end of the lease individuals can purchase the vehicle at the agreed price, sell or return the vehicle

Considerations of Business Contract Purchase (BCP):

  • The vehicle must be maintained in accordance with the manufacturer’s requirements
  • At the end of the term, the vehicle must be returned in line with the lease company’s Fair Wear and Tear policy
  • If you exceed your agreed mileage, a charge will apply
  • It is your responsibility to insure the vehicle with fully comprehensive cover
  • It can be expensive to terminate your contract early

Business Finance Lease

Finance lease is a popular option for businesses as it offers significant tax advantages.  It is suitable for limited companies, partnerships, the self-employed and sole traders.  The vehicle can be leased in one of two ways.  Option one is to pay the cost of the entire vehicle over an agreed period.  Option two is to pay lower monthly payments, with a balloon payment at the end of the term.  Up to 50% of the VAT can be reclaimed by VAT registered companies, and the vehicles will show as an asset on your balance sheet.

Benefits of a Finance Lease:

  • Fixed monthly payments
  • Low upfront costs
  • VAT registered businesses can claim up to 50% of the VAT on cars, and up to 100% on commercial vehicles (certain rules apply)
  • Non-VAT registered businesses can spread the cost of the VAT as part of their monthly payments
  • No excess mileage charges
  • Payments can be offset against taxable profits with VAT only payable on the rentals and not the purchase price (certain rules apply)
  • Although you will not own the vehicle at the end of the agreement, if the vehicle is sold to a third party you will receive 98% of sale proceeds, with 2% paid to the finance company

Considerations of a Finance Lease:

 At the end of the lease, you will have done ONE of the following:

  • Paid the entire cost of the vehicle through monthly payments , so you now own the vehicle
  • Opted for the lower monthly payments, you must pay the balloon payment and operate the vehicle under a peppercorn agreement, also known as a secondary rental agreement
  • Sold the vehicle to a third party.  You will benefit from this if the vehicle has equity in it and is sold at a profit.  However, if the sale price is less than the agreed residual value, you will be responsible for paying the difference back to the leasing operator

Business Lease Purchase

Business Lease Purchase is purely a finance package for those organisations who eventually want to buy the vehicle.  This is a less popular option because it is less flexible than other business finance packages.  The organisation must take ownership of the vehicle by making a balloon payment at the end of the term. 

Benefits of Business Lease Purchase:

  • The vehicle will belong to your company once the lease purchase contract has started
  • The vehicle is registered in the name of your company
  • A slower depreciation of the vehicle
  • The vehicle will be a company asset and appear on the balance sheet meaning the value of the vehicle can be offset against taxable profits
  • Low deposit and fixed monthly payments
  • Monthly payments are not subject to VAT

Considerations for a Business Lease Purchase:

  • Business Lease Purchase is a pure finance package
  • The vehicle must be purchased at the end of the contract term through a balloon payment which may be higher than the value of the vehicle
  • The vehicle must be insured with fully comprehensive cover
  • There is no option to return the vehicle at the end of the agreement

Key Facts for Private Individuals

There are various finance leasing options available for private individuals.  These include:

Personal Contract Hire (PCH)

Personal Contract Purchase (PCP)

Personal Lease Purchase (PLP)

Below are the key facts and considerations you should take into account when considering these personal financial products.

Personal Contract Hire (PCH)

With Personal Contract Hire (PCH) you never actually own the vehicle, you simply hand it back at the end of the leasing agreement. 

Advantages of Personal Contract Hire (PCH):

  • PCH is a rapidly growing way for individuals to acquire a new vehicle
  • Fixed monthly rentals for the term of the lease
  • Low initial payment
  • Flexible options to meet your budget and driving requirements
  • No used car to worry about depreciation or to sell at the end of the agreement
  • High value vehicles are often much more affordable compared to purchasing them
  • Maintenance packages with monthly payments spread the cost of servicing and repairs
  • Road tax is included in the monthly costs
  • Manufacturers’ warranties apply

Considerations for Personal Contract Hire (PCH):

  • There is no option to purchase the vehicle, it must be returned
  • The vehicle must be maintained in accordance with the manufacturer’s requirements
  • At the end of the term, the vehicle must be returned in line with the lease company’s fair wear and tear policy
  • If you exceed your agreed mileage, a charge will apply
  • It is your responsibility to insure the car with fully comprehensive cover

 Personal Contract Purchase (PCP)

With Personal Contract Purchase (PCP), private individuals have the option to purchase the vehicle at the end of the contract term by paying the Guaranteed Minimum Future Value (GMFV), also known as a 'balloon payment'.  There are a number of flexible options to choose from at the end of the agreement:

  • Simply hand back the vehicle with no further liability
  • Become the legal owner of the vehicle by paying the Guaranteed Minimum Future Value (GMFV), or balloon payment
  • Refinance the GMFV amount and enter into a secondary leasing agreement, subject to status

Advantages of Personal Contract Purchase (PCP):

  • Great for those individuals wanting the option to purchase the vehicle
  • Fixed monthly payments for the term of the lease
  • Low initial payment
  • Flexible options to meet your budget and driving requirements
  • The balloon payment is agreed at the start of the lease, meaning there is no risk of negative equity
  • Individuals have the choice to either keep the car or hand it back at the end of the contract
  • Road tax is included for the first year of the agreement
  • At the end of the agreement, it may be possible to finance the balloon payment in monthly instalments, subject to credit acceptance

Considerations of Personal Contract Purchase (PCP):

  • The vehicle must be maintained in accordance with the manufacturer’s requirements
  • At the end of the term, the vehicle must be returned in line with the lease company’s Fair Wear and Tear policy
  • If you exceed your agreed mileage, a charge will apply
  • It is your responsibility to insure the car with fully comprehensive cover
  • It can be expensive to terminate your contract early

Personal Lease Purchase (PLP)

With a Personal Lease Purchase (PLP) you agree to take ownership of the vehicle at the end of the agreed term - there is no option to return it.  Due to the lack of flexibility, this option tends to be less popular.  An initial deposit is required, followed by fixed monthly payments plus a balloon payment at the end of the term.

Advantages of a Personal Lease Purchase (PLP):

  • Fixed monthly payments for the term of the lease followed by a balloon payment
  • No VAT to pay on monthly payments
  • Low deposit
  • Full ownership of the vehicle when all payments are made

Considerations of a Personal Lease Purchase (PLP):

  • PLP is a finance package only – there are no guarantees regarding the value of the vehicle at the end of the contract
  • You must take ownership of the vehicle at the end of the term
  • There is no option to return the vehicle 

Consumer Credit Services

The Financial Conduct Authority (FCA)

The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services.  You can use this information to help you decide if our services are right for you.  Synergy Automotive Limited is authorised and regulated by the Financial Conduct Authority (number 660618) and is permitted to advise on and arrange consumer credit contracts.  

What Consumer Credit Products do we offer?

Synergy Automotive Limited offers a range of vehicle finance products from a carefully selected number of finance providers, from whom we may receive a fee or commission.

Which service will we provide you with?

We will make recommendations to you based on the information you provide us with.  We may seek information from you based on your personal circumstances and objectives.  It is therefore important that you provide us with accurate and relevant information so that we can make suitable recommendations on the type of vehicle finance agreement that best suits your needs.

What will you have to pay us for our services?

We charge a vehicle sourcing fee from £150 + VAT to source your vehicle and cover our administration costs.  This fee is taken on confirmation, in writing or by text, of your acceptance of the terms of our offer.  This fee can be paid by debit card, credit card, or by bank transfer. Credit card payments over £500 will be subject to a 2.5% charge.  

Who regulates us?

Synergy Automotive Limited is authorised and regulated by the Financial Conduct Authority.  Our registered address is Synergy Automotive Ltd, Century House, 29 Clarendon Road, Leeds LS2 9PG.  Our trading address is: Synergy Automotive Ltd, I2A Hornbeam Park Oval, Hornbeam Park, Harrogate HG2 8RB.    

Our FCA number is 660618. You can check this by visiting the Financial Conduct Authority website or by calling 0800 111 6768.

Confidentiality and Data Protection

In order to obtain finance for your vehicle, we will pass your details on to one or more of our finance providers.  A list of our finance providers can be made available on request.  The finance provider will normally undertake a credit search with a credit reference agency, which may affect your credit rating.  Synergy Automotive Ltd is registered with the Information Commissioner’s Office, registered Data Protection Number: Z9922966.

What to do if you have a complaint

If you wish to register a complaint, please contact us:

In writing: Write to Synergy Automotive Ltd, I2A Hornbeam Park Oval, Hornbeam Park, Harrogate HG2 8RB

By phone: 01423 228280

By email: info@synergyautomotive.co.uk

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.  This depends on the type of business and the circumstances of the claim.  

Synergy Automotive is a member of the British Vehicle Rental and Leasing Association (BVRLA) and you may be entitled to use their Conciliation Service.  

Our full complaints procedure can be viewed on our website below. 

Registered Address:

Synergy Automotive Limited
Century House
29 Clarendon Road
Leeds
LS2 9PG

Trading Address:

Synergy Automotive Limited
I2A Hornbeam Park Oval
Hornbeam Park
Harrogate
HG2 8RB

Synergy Automotive Limited is a Registered Company in England - Company No 6015644.

Vat Registration No 897 7937 28

www.synergyautomotive.co.uk

Key Contacts:

Gemma Manning, Client Services Director
gemma@synergyautomotive.co.uk
Direct dial: 01423 228293

Laura Lowe, Sales Support Co-ordinator
laura@synergyautomotive.co.uk
Direct dial: 01423 228296


 

CANCELLATION POLICY

By signing our contract or accepting our terms of business by text you agree for Synergy Automotive to start sourcing a vehicle for you immediately. 

If you have a regulated agreement (e.g. you are a private individual, a sole trader or a partnership with up to 3 partners) and choose to cancel your vehicle order, you will be liable for the costs of any service delivered which will be equal to one month’s rental (+VAT) of the vehicle ordered, and in addition our vehicle sourcing charge is non-refundable if you choose to cancel your order for any reason at any time. 

If you have a non-regulated agreement (e.g. a business which is a limited company, PLC, a partnership with 4 or more partners), you will be liable for the costs of any service delivered which will be equal to three months' rental (+VAT) of the vehicle ordered, and in addition our vehicle sourcing charge is non-refundable if you choose to cancel your order for any reason at any time.  Please refer to our full terms and conditions.

Please note, cancellation charges may also apply to your finance agreement. Please ensure that you read and understand the terms and conditions of your finance agreement.

If you finance application is not approved, we’ll refund the Vehicle Sourcing Charge and any applicable holding deposit paid and there will be no further cost to you. 


 

synergy automotive terms of business

Synergy Automotive Ltd is:

A Limited Company registered in England 1st December 2006: No 6015644

Registered with the British Vehicle Rental and Leasing Association (BVRLA): No 1684 (www.bvrla.co.uk)

Registered with the information Commissioner’s office, Data Protection No: Z9922966

Synergy Automotive Ltd is authorised & regulated by the Financial Conduct Authority (FCA), No 660618

Interpretation

1.1         The definitions and rules of interpretation in this condition apply in these conditions.

1.2         Buyer: the person, firms or company referred to in the Contract who purchases the Goods from the Company.

Company: Synergy Automotive Ltd

Contract: the order form between the Company and the Buyer for the sale and purchase of the Goods, incorporating these conditions.

Delivery Point: the place where delivery of the Goods is to take place under condition 3.

Goods: the vehicle and items included in the sale agreed and defined in the Contract to be supplied to the Buyer by the Company.

2.         Terms and Conditions

2.1         The Contract shall be on these conditions to the exclusion of all other terms and conditions. All orders are accepted by the Company pursuant only to these conditions and may not be altered except with the written agreement of the Company

2.2         Each order or acceptance of a quotation for Goods by the Buyer from the Company shall be deemed to be an offer by the Buyer to buy Goods subject to these conditions.

3.         Delivery

3.1         Delivery of the Goods shall be made to the Buyer at the delivery address referred to in the Contract.

3.2         Any dates specified by the Company for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.

3.3         The Company shall not be liable for any delay in delivery of the Goods or failure to deliver the Goods in a reasonable time whether such delay or failure is caused by the Company’s negligence or otherwise.

4.         Risk/title

4.1         The Goods are at the risk of the Buyer from the time of delivery.

4.2         Ownership of the Goods shall not pass to the Buyer until the Company has received in full (in cash or cleared funds) all sums due to it in respect of:

(a)      the Goods; and

(b)      all other sums which are or which become due to the Company from the Buyer on any account.

4.3         Until ownership of the Goods has passed to the Buyer, the Buyer shall:

(a)      hold the Goods on a fiduciary basis as the Company's bailee;

(b)      store the Goods (at no cost to the Company) separately from all other goods of the Buyer or any third party in such a way that they remain readily identifiable as the Company's property;

(c)       not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods; and

(d)      maintain the Goods in satisfactory condition and keep them insured on the Company's behalf for their full price against all risks to the reasonable satisfaction of the Company. On request the Buyer shall produce the policy of insurance to the Company.

4.4         The Company shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed from the Company.

4.5         The Buyer grants the Company, its agents and employees an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them, or, where the Buyer's right to possession has terminated, to recover them. Where the Company is unable to determine whether any Goods are the goods in respect of which the Buyer's right to possession has terminated, the Buyer shall be deemed to have sold all goods of the kind sold by the Company to the Buyer in the order in which they were invoiced to the Buyer.

4.6         Where the Buyer is acquiring the Goods on hire purchase or lease finance ownership does not pass to the Buyer in any event and remains with the respective finance company.

4.7         On termination of the Contract, howsoever caused, the Company's (but not the Buyer's) rights contained in this condition 4 shall remain in effect.

5.         Price

5.1         Unless otherwise agreed by the Company in writing, the price for the Goods shall be the price set out in the Contract.

5.2         The price for the Goods shall be exclusive of any value added tax for a business and inclusive for an individual in both cases the VAT is payable at the prevailing rate.

6.        Payment

6.1         Payment of a sourcing fee and holding deposit as set out in the Contract is due in pounds sterling at the time an order for Goods is placed.

6.2         Final payment as set out in the Contract is due in pounds sterling prior to delivery of Goods.

6.3         Time for payment shall be of the essence.

6.4         No payment shall be deemed to have been received until the Company has received cleared funds.

6.5         All payments payable to the Company under the Contract shall become due immediately on its termination despite any other provision.

6.6         The Buyer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Buyer has a valid court order requiring an amount equal to such deduction to be paid by the Company to the Buyer.

6.7         If the Buyer fails to pay the Company any sum due pursuant to the Contract, the Buyer shall be liable to pay interest to the Company on such sum from the due date for payment at the annual rate of 4% above the base lending rate from time to time of Royal Bank of Scotland, accruing on a daily basis until payment is made, whether before or after any judgment.

7.         Quality

7.1         The Company is not the manufacturer of the Goods; the Company shall endeavour to transfer to the Buyer the benefit of any manufacturer warranty or guarantee given to the Company. The Buyer must read the manufacturer warranty or guarantee upon receiving it.

7.2         The Company warrants that (subject to the other provisions of these conditions) upon delivery the Goods shall:

(a)      be of satisfactory quality within the meaning of the Sale of Goods Act 1979;

(b)      be reasonably fit for purpose

7.3         The Company shall not be liable for a breach of the manufacturer warranty or guarantee.

7.4         If the Goods have the benefit of any manufacturer warranty or guarantee the Buyer must first give written notice of the defect to the manufacturer and claim through the manufacturer.

7.5         The Company shall not be liable for a breach of the warranties in condition 7.2 unless:

(a)      the Buyer gives written notice of the defect to the Company, and, if the defect is as a result of damage in transit to the carrier, within 7 days of the time when the Buyer discovers or ought to have discovered the defect; and

(b)      the Company is given a reasonable opportunity after receiving the notice of examining such Goods and the Buyer (if asked to do so by the Company) returns such Goods to the Company's place of business at the Company's cost for the examination to take place there.

7.6         Subject to condition 7.5, if any of the Goods do not conform with the warranties in condition 7.2 the Company shall at its option repair or replace such Goods (or the defective part) or refund the price of such Goods at the pro rata Contract rate provided that, if the Company so requests, the Buyer shall, at the Company's expense, return the Goods or the part of such Goods which is defective to the Company.

7.7         If the Company complies with condition 7.6 it shall have no further liability for a breach of the warranties in condition 7.2 in respect of such Goods.

8.         Finance Products Including Contract Hire, PCP, Hire Purchase or Finance Lease

8.1         Synergy Automotive is not independent and offers products provided by carefully selected automotive finance providers. 

8.2         In the event that the Buyer is acquiring the vehicle through contract hire, hire purchase or by lease (so that legal ownership of the goods does not vest in the Buyer) any vehicle sourcing charge paid by the Buyer to the Company shall be forfeited to the Company in the event of the Buyer failing to take delivery of the Goods. In addition, if you have a regulated agreement and you have agreed that we start work immediately by signing the contract and fail to take delivery of the Goods, you will be liable for the costs of any service delivered which will be equal to one month’s rental (+VAT) of the vehicle ordered.  If you have a non-regulated agreement and you have agreed that we start work immediately by signing the contract and fail to take delivery of the Goods, you will be liable for the costs of any service delivered which will be equal to three months’ rental (+VAT) of the vehicle ordered in addition to the vehicle sourcing charge. 

8.3         Clause 8.1 above applies in all instances referred to in that clause except where the same may be contrary to law and in particular the Consumer  Credit Act 1974 (as amended).

8.4         Synergy Automotive may receive a payment or connected incentive from the parties involved in the transaction. This information can be disclosed to an individual on request in line with our calculation.

9.         Limitation of liability

Subject to condition 3 and condition 7, the following provisions set out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Buyer in respect of:

(a)      any breach of these conditions;

(b)      any use made or resale by the Buyer of any of the Goods, or of any product incorporating any of the Goods; and

(c)       any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.

9.2         All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.

9.3         Nothing in these conditions excludes or limits the liability of the Company: 

(a)      for death or personal injury caused by the Company's negligence; or

(b)      under section 2(3), Consumer Protection Act 1987; or

(c)       for any matter which it would be illegal for the Company to exclude or attempt to exclude its liability; or

(d)      for fraud or fraudulent misrepresentation.

Subject to condition 9.2 and condition 9.3:    

(e)      the Company's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and

(f)       the Company shall not be liable to the Buyer for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.

10.    Force majeure

The Company reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Company including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 90 days, the Buyer shall be entitled to give notice in writing to the Company to terminate the Contract.

11.     General

11.1       If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.

11.2       The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.


Complaints Handling Process

The following is a simple comprehensive process designed to be fair to all parties. We are only interested in resolving your complaint promptly and effectively to your satisfaction.

In the event you wish to make a complaint, in the first instance please report it to your contact at Synergy Automotive, this could be your Account Manager or a member of our Client Services Team. This can be done by telephone 01423 228280 or by email to info@synergyautomotive.co.uk or by post by writing to Synergy Automotive, I2A Hornbeam Park Oval, Hornbeam Park, Harrogate HG2 8RB.

If your complaint can be resolved within 8 working hours it will be managed by your contact and closed. A record of your complaint will be stored in our complaint register against your customer record. Either our Client Services Director or Managing Director will be informed of your complaint and that it has been resolved to your satisfaction.

We reserve the right as per the BVRLA (British Vehicle Rental & Leasing Association) complaint handling guidelines to deal with your complaint within 30 working days, however in practice, we would work to offer a satisfactory resolution within 7 days of receiving a complaint.

On receipt of a formal complaint our Client Service Director, Gemma Manning, would investigate the circumstances and facts of the complaint and involve the relevant Synergy Automotive Limited staff members.  The complaint along with all of the facts would be presented to  our Managing Director, Paul Parkinson,as soon as available within the timescales above.

Where possible, a written explanation and proposal to resolve will be provided within 7 days to ensure a satisfactory conclusion for all concerned.  If at this stage you are not satisfied with the outcome and resolution, we would be willing to discuss in detail the reasons and your concerns and offer the following independent routes to a final resolution.

  1. BVRLA Conciliation Service: As a member of the BVRLA, we can take advantage of this service if our complaint handling service has not satisfactorily resolved the complaint for all parties concerned. More information on this can be found here.
  2. Synergy Automotive Ltd holds a Consumer Credit Licence registered with the Office of Fair Trading (OFT), licence no 596420. This offers consumer credit customers their legal right to refer unresolved complaints to the Financial Ombudsman Service within 6 months of the date of the final decision provided to a formal complaint. Access information on what you can expect and how to access this service here. 

As a footnote to this formal process, our business is built on good relationships with customers and suppliers.  We are committed to do all we can within our power to reach the best solution available within the timescales above.